Returns & Exchanges

At BRAINGAIN UK, we want you to be fully satisfied with your fitness equipment; if you are not, you can return your items within 30 days of delivery for a full refund or exchange. All returned products must be in their original packaging and in a resalable condition to qualify for processing.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.

2

Package Your Items

Securely pack your equipment in its original box, ensuring all components, manuals, and hardware are included to prevent damage during transit.

3

Ship to Warehouse

Affix the provided return label or ship the package via a tracked courier service to our UK distribution center, keeping your proof of postage safe.

4

Inspection and Refund

Once our team inspects the returned gear for quality assurance, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing