Frequently Asked Questions

Everything you need to know about your fitness gear and orders.

How much does shipping cost within the UK?

We offer standard and express shipping options across the UK. Shipping costs are calculated at checkout based on the total weight of your gym equipment.

What is your return policy for fitness equipment?

We offer a 30-day return policy. Items must be unused, in their original packaging, and in a resaleable condition to qualify for a full refund.

Do you offer a warranty on your products?

Yes, all BRAINGAIN UK products come with a standard 12-month warranty covering manufacturing defects to ensure your training remains uninterrupted.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery status in real-time.

Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, and offer flexible financing options through Klarna and Clearpay for larger equipment purchases.

Do you provide assembly instructions for heavy machinery?

Yes, all equipment requiring assembly includes a comprehensive instruction manual. Digital copies are also available for download on our product pages.